Getting Started with Identity in Arc XP Subscriptions
Creating a great user registration and login experience is critical for building meaningful relationships with your customers. Arc XP Identity provides the tools for you to create custom and secure user registration and login experience across your sites. These tools are powered by a set of APIs and SDK methods with Themes Blocks to give you development options that best suit your team.
This document provides an overview Arc XP Identity solutions for authentication, user account management and security, site security and first-party data management. In addition to the workflows that are supported, we also document best practices and recommendations to get started.
For the various workflows you will find documentation is organized into categories for Learning, Building, Configuring, and Managing.
Learn sections have descriptions of the workflows, features, and quick start guides.
Build sections are how-to guides with step-by-step details for implementation.
Configure sections describe settings and management tools for advanced setup and to protect your site.
Manage sections provide information on maintaining user accounts and assisting with issues.
Identity Solutions Overview
You’re looking to increase revenue. To do this, you must correctly target your current users with your monetization options and grow your user base. This requires understanding of your current users and how to effectively acquire new subscribers through the acquisition funnel
Arc XP Identity provides solutions to:
Build low-friction registration flows
Understand your various types of users
Grow your active user base
Effectively communicate and engage with your audience
Identity Solutions and Workflows Overview
You need, with the least amount of friction, get users through the acquisition and registration process to understand and build the relationship with your users. This helps you build user profiles, understand engagement, and communicate effectively.
Arc XP Identity provides multiple registration options for you to offer your audience as a means to creating accounts. If you’re just starting, basic registration options are available with password and social identities. If you want more advanced options, we offer an integration to connect other sign-in providers and the ability to create single sign-on for external sites.
Note: Acquisition includes all the actions users take to connect with client products, not just registration and account creation. An acquisition method not handled by Identity is newsletter sign-up, and we provide extensible options for connecting to other tools in these cases.
Main Workflows and Use Cases:
Authentication
Password, Social, OIDC and one time access link
Single Sign-in with Arc XP Identity - Arc as an OIDC Provider
Account Unification - Multiple sign-in, one account
Security
Password resets, email verification and compliance
Site security and threat reduction
Account sharing controls
Account Management
User data management and first party data
Arc XP Identity Accounts
The Arc XP Identity accounts are more than just a method for users to authenticate and sign in. The account and profile enable you to provide authentication and storage for your users' first-party data. For more details on what's available with the Identity accounts, see What is an Arc XP Identity account.
Development Option
Arc XP Identity has multiple options for building the workflows for your site. You can quickly add end-user workflows to your site using PageBuilder Theme blocks. You can build customized flows using SDK methods or APIs. APIs are available for connecting to external systems and tools. Detailed guides for using these tools to build workflows on your site are included in our How To guides.
To learn more about the Identity APIs and SDK and installation, see What is an Arc XP Identity account.
Identity Management and Reporting
Identity Management: Account Deletion
Requests for deleting an account can come from users directly to your customer service representatives, through an online request or from automated systems. You also have the ability to configure rules for deleting accounts that have never been used or that have been inactive for a long period of time. For all deletion options, there is a check to confirm that there are no active subscriptions and all critical financial and tax information is anonymized. The user will need to contact support to cancel the subscription prior to the account deletion.
Once the deletion has been approved and completed, the account will be completely removed and all financial records anonymized. This cannot be undone and is permanent.
Reports
Identity includes the following reports:
Account Sign-Up Summary
Account Activity Last Login Details
Account Activity Last Modified Details
Migrating your current user accounts
The detailed steps for migrating accounts in Arc XP Identity are here and more information on the developer Migration API is available here.
To migrate your content, Arc XP Customer Support needs your current password hash and salt along with an example testing password. We use Keybase.io to share all sensitive information. Open a ticket with support, and review How to Share Sensitive, Secret, or PII with Arc Customer Support - Keybase.io.
Customer Service & User Management Portal
This is the self-service portal that lets your customer service agents navigate and execute critical user-related functions. Your agents can easily find and assist customers with all Identity and subscription-related issues that occur. Agents can search by Identity account or order number and view reader account details, subscriptions, and transactions.