Skip to main content

Viewing IFX logs

Use the Logs Viewer page in IFX to search, view, and manage your integration logs without using the API or running cURL commands. The Logs Viewer page lets you quickly access detailed records of integration activity across connected systems.

With the ability to filter logs by date range, name saved queries, and use optional case-sensitive search terms, the Logs Viewer page helps you troubleshoot and identify performance issues, errors, and communication breakdowns between services.

Note

IFX also offers an API for accessing logs. See Using the Logs API.

Scenario: Troubleshooting a text-to-speech integration with IFX logs

After deploying a new text-to-speech integration that converts article content into audio, you notice that some articles are failing to generate audio files. To investigate, you open the IFX Logs Viewer page and create a log query for the relevant integrating, selecting a time range from the last 24 hours. Without entering a specific query string, you let the system perform a wildcard search, and you quickly surface logs showing a series of 400 errors returned from your integration.

By reviewing the log details, you discover that the failures are tied to articles missing metadata that the integration requires. You have your team update the content, and then you re-run the integration with successful results.

Procedures

Fetching an IFX integration log

Follow these steps to retrieve a log for an IFX integration.

  1. Navigate to IFX.

  2. Click Logs Viewer. The Logs Viewer page opens.

  3. Complete the following fields in the Create log query section:

    • Name - optionally, enter a name for your query. This name appears in the Log Query History section for easy identification.

    • Integration - choose the integration you want to view a log for from the options in the drop-down menu.

    • Start date - choose a start date for the log. You can choose only 30 days from the current date.

      Note

      We recommend querying for only the time period you need. A longer time period may take longer to run.

    • End date - choose an end date for the log. You can choose only 30 days from the current date.

    • Query string - optionally, enter a query string to narrow your search. The text search is case-sensitive. If you leave this field blank, IFX executes a wildcard search and returns all integration logs for the selected time period.

  4. Click Fetch logs. The log runs and appears in the Log Query History section.

  5. Click the name of the log to view full details. See Managing IFX integration details.

Refreshing existing IFX queries

Follow these steps to refresh the results of your previously-created logs.

  1. Navigate to IFX.

  2. Click Logs Viewer. The Logs Viewer page opens.

  3. In the Log Query History section, click Refresh queries. The queries refresh with the most recent results.

  4. Click the name of the log to view full details. See Managing IFX integration details.

In this section: