Why is my page not updating?
Question
Why is my live page not updating after making changes?
Answer
Here are several reasons why your live page may not be updating
Note
origin: https://{org}.arcpublishing.com/pf{path}?_website={website}
Page is served as expected but no changes are displayed. Checking the origin, the page is updated as expected.
This could be an issue with the cache clearing or PageBuilder resolver updates.
Create an ACS ticket.
Page is served as expected but no changes are displayed. Checking the origin, the page throws an error
The page in this case is serving stale, this usually indicates an error in the Page/Template.
Check the preview of the page in PageBuilder Editor and see if there are component errors there. If so, this is a front-end issue. You should check with your dev team to investigate.
Page is not updating reliably. Only reflecting changes sometimes and sometimes not.
This could be an issue with cache clearing.
Create an ACS ticket.
Page is throwing an error, the same error is displayed in origin.
Depending on the error displayed, the error could be coming from the front end.
In this case, review your code and if the issue is not found, create an ACS ticket to take a look.