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Website is not updating after making changes to content

Symptoms

Webpage or sitemap content is not updating after making changes.

Cause

If a web page or your sitemap is not updating, Arc XP is probably serving stale content for that page. We do this when a page or sitemap is throwing an error, so your site visitors view content instead of an error page. 

Arc XP will serve stale content if your page is returning any of these HTTP status codes:

  • 400

  • 401

  • 403

  • 429

  • 5xx

IMPORTANT: Arc XP will continue to serve stale content to that page as long as one of those HTTP status codes are returned.

Solution

Verify that the site is serving stale by viewing the URL in the Arc XP admin, before it reaches our CDN:

  1. Copy the URL of the affected story or your sitemap without your domain.

  2. Log in to the Arc XP admin.

  3. View the story at: https://outboundfeeds.[your org].arcpublishing.com/pf/[URL to story/feed]?_website=[your site]

If you see an error when following these steps, troubleshoot and fix the cause of the error and the story or sitemap will update on the website.

Example:

If the story that is affected is at https://abc.com/my-story, you would view that page at https://[org].arcpublishing.com/pf/my-story.

For a sitemap you would use: https://outboundfeeds.[org].arcpublishing.com/pf/arc/outboundfeeds/sitemap/

More Information

Content Caching In PageBuilder Engine (Server-Side)

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