Unable to cancel or terminate gift subscriptions
Symptoms
When viewing a gift subscription, no option to cancel or terminate is available.
The gift subscription is being viewed on the gift subscription buyer’s account.
Cause
Gift subscriptions are unable to be canceled or terminated on the buyer’s account. These subscription may only be canceled or terminated in the recipients account once the gift subscription has been redeemed.
Solution
Locate the redeemed gift subscription associated with the gift recipient.
Cancel or terminate the subscription.