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Published story is not reflecting updates

Summary

If you've published an update to a story and do not see the changes on your website for more than 2 minutes, follow the steps below to troubleshoot:

Procedure

  1. If this has been frequently happening for your organization, report to ACS.

  2. Republish the story and wait for at least 2 minutes

  3. Check out the ANS in Content API: https://api.{{org}}.arcpublishing.com/content/v4/?website={{website}}&website_url={{path}}

    1. If you do not see the changes reflected in the ANS as expected, report to ACS.

    2. If the ANS has the changes made, continue with the next steps

  4. Checkout the PageBuilder content source (debugger) that is used for the story and see if the ANS contains the changes https://{{org}}.arcpublishing.com/pagebuilder/tools/debugger?_website={{website}}&type=content-debugger&source={{contentSource}} :

    1. If you do not see the changes in the response, clear the content source cache, and make the call again.

    2. If you are still not seeing the updates:

      1. If the content source is a non-customized Themes content source, report this to ACS.

      2. If it is a custom content source built by your organization, review the content source to make sure it is working as expected, if the issue still exists, report it to ACS.

    3. If changes are appearing as expected, continue to the next steps.

  5. Open the page in origin https://{{org}}.arcpublishing.com/pf/{{path}}?_website={{website}}&outputType={{outputType}}

    1. If you see an error on the page, consult with your internal development team.

    2. If there are no errors and the latest content is not displayed, review the individual components to make sure they are making the correct content source calls and displaying the story elements as expected.

    3. If you can see the latest content in origin as expected, report to ACS.

More Information

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