Managing users
Use the Users page to find individual users with access to your Arc XP account and see their privileges on your websites.
Arc XP integrates with various third-party identity provider systems—such as Okta and Active Directory—to allow users to log in to a controlled environment and receive access to applications or specific permissions. You cannot add users directly through the Permissions application; users must first be added to your organization's identity provider.
An Identity provider defines the following for your organization:
Users - are individual contributors employed or affiliated to your organization. Each user has a unique username, password, and email address.
Groups - are lists of related users, for example, "Reporters" or "Editors". Each organization defines their groups and the users they comprise.
Supported identity providers
Arc XP supports the following identity providers:
Okta
Azure Active Directory
Important
Arc XP provides Okta as its default authentication provider for organizations that do not yet have a single sign-on provider. This Okta environment is used only for your Arc XP environments.
If your organization needs to include a different SAML-based identity provider, contact Arc XP Customer Support.
An administrator needs to give a new reporter access to Composer. The administrator logs in to the Arc XP Okta admin account and adds a new user to the organization.
Procedures
To add individual users to the Arc XP permissions system, complete the following:
Log in to your organization's Okta account at
arcpublishing-{yourorg}.okta.com.Click Admin to access the Admin dashboard. The multi-factor authentication page opens with your selected method when configuring your account. This procedure uses Okta Verify.
Complete the multi-factor authentication step and click Verify. The Admin dashboard opens.
From the left navigation menu, click Directory > People. The People directory opens.
Click Add person.
Fill out the required fields:
First Name - enter the user's first name.
Last Name - enter the user's last name.
Username - enter the preferred username, typically their email address.
Email - enter the user's email address.
Groups - Okta automatically adds new users to the Everyone group unless you specify a different group in this field. To add a user to the Everyone group, leave this field blank.
Password - select the Set by user option to allow the user to set their password.
Send user activation email - select this checkbox. The user receives a link to their new Okta account.
Click Save. The user receives an email notification with their account information and activation instructions.
Note
Users must log in at least once to appear in the Permissions application. Verify the user's privileges by looking them up in the Users section after they log in.
Deactivate a user who should no longer have access to your directory. From your Okta admin account, complete the following:
Click Admin to access the Admin dashboard. The multi-factor authentication page opens with your selected method when configuring your account. This procedure uses Okta Verify.
Complete the multi-factor authentication step and click Verify. The Admin dashboard opens.
From the left navigation menu, click Directory > People. The People directory opens.
Search for and select the user to deactivate.
On their profile, select More Actions and select either Suspend or Deactivate.
Suspending a user pauses the user’s account. The user can’t sign in with a suspended login. The password does not change, and the user is not removed.
Deactivating an account means the user no longer has any official affiliation with the organization. The user can’t sign in with a deactivated account. You can undo Suspend and Deactivate actions at any time.
Delete a user when they are no longer part of your organization. Deleting a user cannot be undone. To permanently delete a user, complete the following:
Click Admin to access the Admin dashboard. The multi-factor authentication page opens with your selected method when configuring your account. This procedure uses Okta Verify.
Complete the multi-factor authentication step and click Verify. The Admin dashboard opens.
From the left navigation menu, click Directory → People. The People directory opens.
Search for and select the user to delete.
Click Delete.