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Why Are Some Pages Producing 404 Errors After a PageBuilder Data Copy?

Symptoms

  • Some pages in the environment receiving the copy are producing 404 errors

  • Occurs following a PageBuilder copy

Cause

This is caused by inconsistencies between environment configurations. The environment configuration should be reviewed and compared to the copied environment.

Solution

Use the following troubleshooting steps to help in identifying or fixing the inconsistency:

  1. Check the compatibility of the copied data with the environment in which data was copied to

  2. Deploy the same bundle to both environments

  3. Republish any page in order to refresh the lambdas

  4. Content API in Staging (for example) needs to be the same as in Production in order to keep consistency.

  5. Republish templates

If you recently initiated a PageBuilder data copy using Data Sync API, you should compare two environments, and try to create a new task to copy again. Or you can revert the previous data sync task using the /revert endpoint. See Data Sync API for instructions and a feature demo video to learn more.