Why is a page not updating when I use the Cache Clear Tool?
Question
When using the Cache Clear tool to clear the cache on a page or sitemap, why does the page not update?
Answer
The cache clear tool located at https://[org].arcpublishing.com/delivery/tools/cacheclear/path/ will only clear the cache of your page or sitemap if the current version is not throwing an error. When an error is detected we instead serve "stale" -- content held in the cache -- so your site visitors view content instead of an error page.
Arc XP will serve stale content if your page or sitemap is returning any of these HTTP status codes:
400
401
403
429
5xx
IMPORTANT: Arc XP will continue to serve stale content to that page or sitemap as long as one of those HTTP status codes is returned.