Trying to access the bare domain but it’s throwing a 403 Forbidden
Symptoms
Unable to access our ads.txt and other static files through a validation tool.
If you enter https://{domain}.com/ads.txt in to the URL field and click GO you will see the error.
If you enter https://www.{domain}.com/ads.txt into the URL field it will return the results as expected.
Inputting the bare domain into the browser without a static file entered shows a redirect working to the www domain.
Cause
This issue is caused by the Apex domain, which is the non-www portion of the URL.
Solution
Determine if your Apex domain is externally hosted. A third-party DNS testing tool may be useful if your configuration is unknown.
For domains not hosted by Arc XP, refer to your vendor documentation.
Should your Apex domain be hosted by Arc XP, create an ACS ticket for our Delivery team to review.
Refer to Arc XP documentation for more information on domain management within hosted environments.